zeigeCANIGOU CYCLING - OWES Money after Canigou Cancelled trip (beantworten) | Lee Stiotis | 31.08. 10:16I would not recommend cycling with Canigou Cycling. I paid a deposit of 1225 euros in November 2016 for a trip commencing 10 September 2017. It was cancelled on 9 August 2017 after I had emailed many times to find out if the trip was going ahead.
I have not received any response regarding the outstanding refund of euro 1225 for the cancelled September Pyrenees trip. Under the terms and conditions a refund was due 7 days after the tour was cancelled. In an email of 9 August 2017 Dirk Guennemann said he would refund the 1225 euros.
Specifically he said that “Of course, I will refund you the complete amount you have prepaid (1225€).” I engaged his firm and paid the monies in good faith that he would deliver the services.
He has not responded to my emails of 9 August, 17 August, 21 August and 28 August and 30 August which provided details for him to undertake the refund and requesting advice as to when this may occur.
This failure to respond is totally unsatisfactory and raises questions regarding the firms professionalism, honesty and integrity. His actions to date would not be in accord with how people and tour operators should deal with their clients.
Canigou are advertising on their Deutsche website Pyrenees tour for 2018 between 19 August to 2 September and other Pyrenees tours .
I would recommend any person thinking of touring with Canigou to be very careful as based on their performance in respect of my case they are not to be trusted.
Very disappointed and 1225 poorer.
zeigeRe: CANIGOU CYCLING - OWES Money after Canigou Cancelled tri (beantworten) | Cinelli09 | 31.08. 16:00To be recommended : http://www.moskau-inkasso.com/ = quickly and effectively
Alternatively : to bring a charge against Mr. Guennemann with the public prosecutor`s office which is responsible for Girona = spanish snail pace procedure and most likely ineffective
zeigeRe: CANIGOU CYCLING - OWES Money after Canigou Cancelled tri (beantworten) | Lee Stiotis | 01.09. 14:09Thank you for the advice.
I still hope that Dirk Guennemann will show a level of professionalism and integrity and refund the money.
However, if he does not do you know of other forums for cyclists particularly German as this is his main clientele where I can warn them of what can happen when you engage with Canigou Cycling.
As I mentioned above he has listed on his website a number of tours for 2018 offering discounts if people pay early. I am not sure what his intent is.
zeigeRe: CANIGOU CYCLING - OWES Money after Canigou Cancelled tri (beantworten) | Cinelli09 | 01.09. 16:35On German special interest websites for cyclists you will find a lot of hits from people who have had the same problems with Canigou as you obviously still have.It seems to be not an isolated case.
On the other hand,what is fake news and/or what is initiated by competitors of Canigou acting in bad faith..........